Returns & Exchanges
At Truman Boot Co., we stand by the quality of our craftsmanship and want you to be fully satisfied with your investment. We offer returns and exchanges on unworn, pristine boots within 30 days of delivery.
Inspection and Eligibility
Ensure your boots are in brand-new condition with no creases or sole wear; we recommend trying them on a carpeted surface only.
Initiate Your Request
Visit our online returns portal with your order number and email address to select whether you would like an exchange, store credit, or a refund.
Packaging and Shipping
Place the boots in their original packaging and use a protective outer shipping box to prevent damage during transit.
Processing and Completion
Once our team receives and inspects your return at our facility, please allow 5-7 business days for your refund or exchange to be finalized.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing